Terms of Service

Effective Date: April 16, 2026  |  Last Updated: April 16, 2026

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("you," "your," "User," or "Customer") and Agencia Giga Producoes Publicitaria LTDA ("Agencia Giga," "Company," "we," "us," or "our"), governing your access to and use of the website located at gigaagencia.com (the "Site"), the purchase of Gold nerve support supplement and related products (the "Products"), participation in our SMS messaging program, and all other services offered through our Site (collectively, the "Services").

Please read these Terms carefully before using our Site or purchasing our Products. By accessing our Site, placing an order, subscribing to our SMS messaging program, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1. Agreement & Acceptance

By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree to all of the terms and conditions set forth in this Agreement, you must not access or use our Site or Services.

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our Site with an updated "Last Updated" date. Your continued use of the Site or Services after any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Agencia Giga regarding the use of our Site and Services, superseding any prior agreements or understandings, whether written or oral.

2. Eligibility

To use our Site, purchase Products, or participate in our SMS messaging program, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater.
• You must have the legal capacity to enter into a binding agreement.
• You must provide accurate, current, and complete information as required during any registration, ordering, or opt-in process.
• You must not have been previously suspended or removed from our Services.
• You must not use our Site or Services for any illegal or unauthorized purpose.

By using our Site or Services, you represent and warrant that you meet all of the above eligibility requirements. If you are using our Site on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including if we believe that you do not meet the eligibility requirements or have violated these Terms.

3. Text Messaging & TCPA Compliance

Agencia Giga offers an SMS messaging program through which we send promotional, informational, and transactional text messages to subscribers. This section governs your participation in our SMS messaging program and our compliance with the Telephone Consumer Protection Act (TCPA) and related regulations.

3.1 Consent to Receive Messages

By providing your mobile telephone number and opting in to our SMS messaging program, you expressly consent to receive recurring automated marketing and informational text messages from Agencia Giga at the mobile number you provided. You acknowledge and agree that:

• Messages will be sent using automated messaging systems, including autodialer technology and pre-recorded or artificial voice technology.
• Your consent to receive SMS messages is not a condition of purchase. You are not required to opt in to our SMS program to purchase Gold or any other product.
• You may receive up to 4 messages per week. Message frequency may vary based on your interactions, account activity, and promotional campaigns.
• Message and data rates may apply. Standard carrier messaging rates apply. Consult your mobile carrier's rate plan for details.

3.2 Types of Messages

Messages you may receive include, but are not limited to:

• Promotional offers, discounts, and exclusive deals
• Product announcements and new product launches
• Order confirmations, shipping updates, and delivery notifications
• Wellness tips, product usage guidance, and educational content
• Re-stock alerts and product availability notifications
• Customer satisfaction surveys and feedback requests
• Account security alerts and important service updates

3.3 Opting Out

You may opt out of our SMS messaging program at any time by texting STOP to any message you receive from us. Upon receiving your STOP request:

• We will send you a single confirmation message confirming your opt-out.
• You will immediately stop receiving SMS messages from us.
• Your opt-out will be processed within the same business day in most cases.

You may also opt out by visiting gigaagencia.com/optout.html or by emailing [email protected] with the subject line "SMS Opt-Out."

3.4 HELP & Support

For assistance with our SMS messaging program, text HELP to any message you receive from us, or contact us at [email protected].

3.5 Carrier Compatibility

Our SMS messaging program is compatible with all major U.S. carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and their respective MVNOs. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and coverage.

3.6 Data Privacy

Your mobile phone number and SMS opt-in information are handled in accordance with our Privacy Policy. We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for their own marketing purposes.

4. Products & Supplements

Agencia Giga sells Gold, a dietary supplement formulated to support nerve health, and related wellness products through our Site. This section addresses important disclaimers and disclosures regarding our Products.

4.1 Product Descriptions

We strive to provide accurate and complete product descriptions, including ingredients, usage instructions, and other relevant information. However, we do not warrant that product descriptions or other content on our Site are accurate, complete, reliable, current, or error-free. If a product you receive does not match its description on our Site, your sole remedy is to return it in accordance with our return policy.

4.2 Not Medical Advice

The information provided on our Site, including product descriptions, blog posts, wellness content, and customer testimonials, is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Our Products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You should always consult with a qualified healthcare professional before starting any new dietary supplement, including Gold, especially if you:

• Have a pre-existing medical condition (including nerve-related conditions)
• Are taking prescription or over-the-counter medications
• Are pregnant, nursing, or planning to become pregnant
• Have known allergies or sensitivities to any ingredients
• Are under 18 years of age
• Have recently undergone surgery or are scheduled for a medical procedure

4.3 FDA Disclaimer

4.4 Individual Results

Results from using Gold or any of our Products may vary from person to person. Testimonials and reviews displayed on our Site represent individual experiences and do not guarantee that you will achieve the same results. Individual factors such as age, health status, genetics, diet, lifestyle, and consistency of use may affect results.

4.5 Product Availability & Pricing

All Products are subject to availability. We reserve the right to limit the quantity of any product we supply, to discontinue any product at any time, and to refuse any order. Prices for our Products are subject to change without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

Prices displayed on our Site are in U.S. dollars (USD) unless otherwise indicated. Applicable taxes, shipping fees, and handling charges will be calculated and displayed at checkout before you complete your purchase.

5. Orders & Payment

5.1 Order Acceptance

Your placement of an order constitutes an offer to purchase the selected Products. All orders are subject to acceptance by Agencia Giga. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in product or pricing information, suspected fraud, or violation of these Terms. If we cancel your order after your payment has been processed, we will issue a full refund to your original payment method.

5.2 Payment

We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete. All payments are processed by our third-party payment processors in a secure, PCI-DSS compliant environment.

5.3 Shipping & Delivery

We ship Products to addresses within the United States and, where available, to international destinations. Shipping times and costs vary depending on the shipping method selected and your delivery location. Estimated delivery dates are provided for informational purposes only and are not guaranteed. Risk of loss and title for items purchased from our Site pass to you upon delivery of the items to the carrier.

5.4 Order Confirmation

After you place an order, you will receive an order confirmation email (and, if enrolled, an SMS notification) containing your order details. This confirmation does not constitute acceptance of your order. We reserve the right to cancel or modify your order after confirmation has been sent, in which case we will notify you promptly.

6. 60-Day Money-Back Guarantee

Agencia Giga stands behind the quality of Gold and offers a 60-day money-back guarantee on all purchases, subject to the following terms and conditions:

6.1 Eligibility

• The 60-day guarantee period begins on the date of delivery (as confirmed by carrier tracking information).
• To be eligible for a refund, you must initiate your return request within 60 calendar days of the delivery date.
• The guarantee applies to your first purchase of a particular product SKU. Subsequent purchases of the same product may not be eligible for the money-back guarantee.
• The guarantee covers the purchase price of the product(s) only. Original shipping and handling charges are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

6.2 Return Process

To initiate a return under our 60-day money-back guarantee:

1. Contact our customer support team at [email protected] with your order number and reason for return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Ship the product(s) back to us using the provided instructions. You are responsible for return shipping costs unless the return is due to our error.
4. Products may be returned in opened or unopened condition, including partially used bottles.

6.3 Refund Processing

Once we receive and inspect your returned product(s), we will process your refund within 5 to 10 business days. Refunds will be credited to your original payment method. Please allow additional time for your financial institution to process the refund and reflect it on your statement.

6.4 Exclusions

The 60-day money-back guarantee does not apply to:

• Products not purchased directly from gigaagencia.com
• Products returned without a valid RMA number
• Returns initiated after the 60-day guarantee period has expired
• Abuse of the guarantee program (e.g., repeated returns, bulk order returns with the intent to receive free product)
• Products damaged due to misuse, improper storage, or conditions beyond our control

7. Intellectual Property

All content on our Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the compilation and arrangement thereof (collectively, the "Content"), is the property of Agencia Giga Producoes Publicitaria LTDA or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.1 Trademarks

"Agencia Giga," "Gold," and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Agencia Giga Producoes Publicitaria LTDA. You may not use these marks without the prior written permission of Agencia Giga. All other trademarks, service marks, and trade names referenced on our Site are the property of their respective owners.

7.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Site for your personal, non-commercial purposes. This license does not include the right to:

• Modify, reproduce, distribute, display, or create derivative works from any Content on our Site
• Use any data mining, robots, scraping, or similar data-gathering or extraction methods on our Site
• Download any Content (other than page caching) unless expressly permitted by us
• Use our Site or Content for any commercial purpose without our express written consent
• Frame or mirror any portion of our Site without our prior written authorization
• Reverse engineer, decompile, or disassemble any software or technology used on our Site

7.3 User-Submitted Content

If you submit, post, or transmit any content to our Site (including reviews, testimonials, comments, photos, or other materials), you grant Agencia Giga a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from such content in any media format and through any distribution channels.

8. Limitation of Liability

8.1 Disclaimer of Warranties

OUR SITE, PRODUCTS, AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AGENCIA GIGA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT OUR SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• WARRANTIES THAT THE RESULTS OBTAINED FROM THE USE OF OUR PRODUCTS OR SERVICES WILL BE ACCURATE OR RELIABLE
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR CURRENCY OF ANY CONTENT ON OUR SITE

8.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AGENCIA GIGA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use our Site, Products, or Services
• Any conduct or content of any third party on our Site
• Any content obtained from our Site
• Unauthorized access, use, or alteration of your transmissions or content
• Any other matter relating to our Site, Products, or Services

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, OUR SITE, OR OUR SERVICES EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO AGENCIA GIGA FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS PRECEDING THE DATE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

8.3 Indemnification

You agree to indemnify, defend, and hold harmless Agencia Giga, its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms or any applicable law
• Your use of our Site, Products, or Services
• Any content you submit, post, or transmit through our Site
• Your violation of any third-party rights, including intellectual property rights
• Any misrepresentation made by you

9. Prohibited Uses

You agree not to use our Site or Services for any purpose that is unlawful or prohibited by these Terms. Prohibited uses include, but are not limited to:

• Using our Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site
• Using any robot, spider, scraper, or other automated means to access our Site for any purpose without our express written permission
• Attempting to gain unauthorized access to any portion of our Site, other accounts, computer systems, or networks connected to our Site through hacking, password mining, or any other means
• Introducing any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material
• Impersonating or attempting to impersonate Agencia Giga, a Company employee, another user, or any other person or entity
• Using our Site to transmit, distribute, or store any content that is defamatory, obscene, fraudulent, infringing, or otherwise objectionable
• Engaging in any activity that interferes with or disrupts our Services or the servers and networks connected to our Services
• Reselling, redistributing, or commercially exploiting our Products without our express written consent
• Using our Site to harvest, collect, or store personal information of other users
• Circumventing any technological measures we employ to protect our Site or Content
• Using our Site to send unsolicited commercial communications (spam) or engage in phishing activities
• Using our Products in any manner inconsistent with their intended use or label instructions

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these prohibitions, including reporting violations to law enforcement authorities.

10. Privacy

Your use of our Site and Services is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect your personal information. Our Privacy Policy is incorporated into these Terms by reference. By using our Site or Services, you consent to the collection and use of your information as described in our Privacy Policy.

We take your privacy seriously and are committed to protecting your personal information. Please review our Privacy Policy carefully to understand our practices regarding your personal data.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] to attempt to resolve any dispute informally. We will attempt to resolve your dispute within thirty (30) days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may proceed with formal dispute resolution as described below.

11.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, your use of our Site, or our Products and Services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator in the English language. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

11.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND AGENCIA GIGA AGREE THAT ANY DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You agree to waive your right to participate in a class action lawsuit or class-wide arbitration against Agencia Giga.

11.4 Exceptions

Notwithstanding the above, either party may bring a claim in small claims court if the claim qualifies. Additionally, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

12. Governing Law

These Terms shall be governed by and construed in accordance with the following:

• Federal Law (TCPA): All matters related to our SMS messaging program, text message consent, and telecommunications practices shall be governed by the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable regulations of the Federal Communications Commission (FCC), as well as any applicable U.S. federal law.
• State Law: For all other matters, these Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Any legal action or proceeding not subject to arbitration under Section 11 shall be brought exclusively in the federal or state courts located in the State of Delaware, and you consent to the personal jurisdiction and venue of such courts.

13. Miscellaneous

13.1 Force Majeure

Agencia Giga shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, labor disputes, government actions, epidemics or pandemics, power failures, internet outages, or carrier disruptions.

13.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Agencia Giga. We may assign or transfer our rights and obligations under these Terms without restriction and without notice to you.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Agencia Giga.

13.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13.5 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Agencia Giga regarding the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, and communications, written or oral.

13.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

We aim to respond to all inquiries within two (2) business days.