Privacy Policy

Effective Date: April 16, 2026  |  Last Updated: April 16, 2026

Agencia Giga Producoes Publicitaria LTDA ("Agencia Giga," "Company," "we," "us," or "our") operates the website located at gigaagencia.com (the "Site") and offers the Gold nerve support supplement and related products (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, purchase our products, subscribe to our SMS messaging program, or otherwise interact with us.

By accessing our Site, purchasing products, providing your personal information, or opting into our SMS messaging program, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or Services.

We encourage you to read this Privacy Policy in its entirety. If you have any questions or concerns about our privacy practices, please contact us at [email protected].

1. SMS Messaging & TCPA Compliance

Your privacy with respect to our Short Message Service (SMS) messaging program is extremely important to us. This section specifically addresses how we handle data in connection with our text messaging services and our compliance with the Telephone Consumer Protection Act (TCPA) and related regulations.

1.1 Consent & Authorization

When you provide your mobile telephone number and opt in to our SMS messaging program, you expressly consent to receive recurring automated marketing and informational text messages from Agencia Giga at the mobile number you provided. This consent is obtained through one or more of the following methods:

• Entering your phone number into an opt-in form on our Site and affirmatively checking or confirming your desire to receive messages
• Texting a designated keyword (e.g., "GOLD" or "GOLD") to our designated short code or long code
• Providing verbal consent during a telephone interaction with our customer service team
• Completing a paper or digital registration form that includes SMS opt-in language

Consent is not a condition of purchase. You are not required to opt in to our SMS messaging program in order to purchase Gold or any other product from our Site. Your decision to opt in or opt out of SMS messaging will not affect your ability to make purchases or access our Site.

1.2 Message Frequency & Content

If you opt in to our SMS messaging program, you may receive up to 4 messages per week. Message frequency may vary depending on your account activity, promotions, and interactions with our Services. Messages may include, but are not limited to:

• Promotional offers, discounts, and exclusive deals on Gold products
• Order confirmations, shipping notifications, and delivery updates
• Product usage tips, wellness information, and nerve health content
• Customer satisfaction surveys and feedback requests
• Account-related alerts, security notifications, and important updates
• Re-stock notifications and product availability announcements

1.3 Automated Messaging Systems

Our SMS messaging program uses automated messaging systems, including autodialer technology and pre-recorded or artificial voice technology, to send text messages to your mobile device. By opting in, you acknowledge and agree that messages will be sent using such automated systems.

1.4 Opting Out of SMS Messages

You may opt out of our SMS messaging program at any time by texting STOP to any message you receive from us. Upon receiving your STOP request, we will send you a single confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you re-subscribe.

You may also opt out by:

• Visiting our opt-out page at gigaagencia.com/optout.html
• Emailing us at [email protected] with the subject line "SMS Opt-Out"
• Calling our customer support team and requesting removal from our SMS list

1.5 HELP & Support

If you need assistance with our SMS messaging program, you may text HELP to any message you receive from us to receive support information, or contact us directly at [email protected].

1.6 Carrier Rates & Compatibility

Message and data rates may apply. Standard carrier messaging rates apply to all messages sent and received through our SMS program. Please consult your mobile carrier's rate plan for details. Our SMS program is compatible with all major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and their respective MVNOs (Mobile Virtual Network Operators). Carriers are not liable for delayed or undelivered messages.

1.7 SMS Data Use

Phone numbers collected through our SMS program are used solely for the purposes of delivering text messages as described in this Privacy Policy and our Terms of Service. We do not sell, rent, lease, or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes. Phone numbers may be shared only with our authorized SMS service providers (e.g., messaging platforms) who are contractually bound to use such information solely for delivering messages on our behalf.

2. Information We Collect

We collect information about you in several ways when you interact with our Site, purchase products, or use our Services. The types of information we collect fall into two broad categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you interact with our Site and Services. This may include:

Account & Contact Information:

• Full name (first and last)
• Email address
• Mobile telephone number
• Mailing address (street address, city, state, ZIP code, country)
• Date of birth or age verification information

Purchase & Transaction Information:

• Billing name and billing address
• Shipping name and shipping address
• Payment card type (e.g., Visa, Mastercard, American Express)
• Last four digits of your payment card number
• Payment transaction identifiers and order numbers
• Purchase history, including products ordered, quantities, prices, and dates
• Coupon codes and promotional offers applied to your orders

Note: Full payment card numbers, CVV codes, and complete card details are processed by our third-party payment processors and are never stored on our servers. We only retain the last four digits of your card number and the card type for your order records.

Communications & Support Information:

• Messages, emails, or other correspondence you send to our customer support team
• Product reviews, testimonials, and feedback you submit
• Survey responses and questionnaire answers
• Information provided during phone calls with our support team (which may be recorded for quality assurance purposes with your consent)

SMS Opt-In Information:

• Mobile telephone number provided for SMS enrollment
• Date and time of opt-in consent
• Method of opt-in (web form, keyword text, verbal consent, etc.)
• Opt-in and opt-out history

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, web beacons, pixels, and other tracking technologies. This may include:

Device & Browser Information:

• IP address (which may indicate your general geographic location)
• Device type (desktop, mobile, tablet) and device identifiers
• Operating system and version
• Browser type, version, and language preferences
• Screen resolution and display settings
• Time zone and locale settings

Usage & Browsing Information:

• Pages viewed, links clicked, and content interacted with on our Site
• Date, time, and duration of visits
• Referring URL (the website you visited before arriving at our Site)
• Exit pages (the last page you viewed before leaving our Site)
• Search terms entered on our Site
• Scrolling behavior and mouse movements (through session replay tools, if applicable)
• Click paths and navigation patterns

Advertising & Analytics Information:

• Advertising identifiers (e.g., Google Advertising ID, Apple IDFA)
• Conversion data and attribution information from advertising platforms
• Remarketing audience segment information
• Facebook Pixel data, Google Analytics data, and similar third-party analytics data
• A/B testing variant assignments and outcomes

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Fulfillment & Customer Service

• Processing, fulfilling, and shipping your orders for Gold products
• Sending order confirmations, shipping notifications, and delivery updates
• Processing returns, exchanges, and refund requests
• Responding to your inquiries, complaints, and customer support requests
• Communicating with you about your account and purchase history

3.2 Marketing & Communications

• Sending promotional SMS messages about Gold offers (with your consent)
• Delivering email newsletters, product updates, and marketing communications
• Personalizing marketing messages based on your purchase history and preferences
• Administering contests, sweepstakes, promotions, and surveys
• Sending re-stock notifications and product availability alerts

3.3 Site Improvement & Analytics

• Analyzing Site usage patterns to improve user experience and interface design
• Conducting A/B testing to optimize content, layout, and conversion funnels
• Monitoring Site performance, uptime, and technical issues
• Generating aggregate, de-identified analytics reports
• Understanding demographic trends and customer preferences

3.4 Advertising & Retargeting

• Delivering targeted advertisements on third-party platforms (e.g., Facebook, Google, Instagram)
• Creating custom and lookalike audiences for advertising campaigns
• Measuring the effectiveness of advertising campaigns and tracking conversions
• Retargeting visitors who have previously interacted with our Site

3.5 Legal & Compliance

• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and addressing fraud, security breaches, and other illegal activities
• Protecting the rights, property, and safety of Agencia Giga, our customers, and the public
• Maintaining records as required by tax, financial reporting, and regulatory obligations

4. Data Sharing & Third Parties

We do not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf. These service providers have access to your personal information only as necessary to perform their designated functions and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment Processors: Companies that process credit card and other payment transactions (e.g., Stripe, PayPal, Square)
• Shipping & Fulfillment: Carriers and logistics companies that deliver your orders (e.g., USPS, UPS, FedEx, third-party fulfillment centers)
• SMS & Messaging Platforms: Technology providers that facilitate our text messaging program and manage SMS delivery
• Email Service Providers: Platforms used to send transactional and marketing emails
• Analytics & Advertising Platforms: Services that help us analyze Site usage and deliver targeted advertising (e.g., Google Analytics, Facebook Ads, Bing Ads)
• Customer Support Tools: Helpdesk and CRM platforms used to manage customer inquiries
• Cloud Hosting & Infrastructure: Providers that host our website and store data securely
• Fraud Prevention: Services that help us detect and prevent fraudulent transactions

4.2 Legal Obligations

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable federal, state, or local law, regulation, or legal process (including subpoenas, court orders, and government requests)
• Enforce our Terms of Service, Privacy Policy, or other contractual agreements
• Investigate potential violations of our policies or applicable law
• Protect the rights, property, or safety of Agencia Giga, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems

4.3 Business Transfers

In the event that Agencia Giga undergoes a merger, acquisition, reorganization, bankruptcy, dissolution, sale of all or substantially all of its assets, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.4 Aggregate & De-Identified Data

We may share aggregate, de-identified, or anonymized data with third parties for research, analysis, marketing, and other purposes. This data cannot reasonably be used to identify you personally.

4.5 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so.

5. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA). This section describes those rights and how to exercise them.

5.1 Right to Know

You have the right to request that we disclose the following information about our collection and use of your personal information over the past 12 months:

• The categories of personal information we have collected about you
• The categories of sources from which we collected your personal information
• The business or commercial purpose for collecting or selling your personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we have collected about you

5.2 Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. Once we receive and verify your request, we will delete your personal information from our records unless an exception applies (e.g., the information is necessary to complete a transaction, detect security incidents, comply with legal obligations, or enable certain internal uses).

5.3 Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes for processing.

5.4 Right to Opt Out of Sale or Sharing

You have the right to opt out of the "sale" or "sharing" of your personal information to third parties. As stated in this Privacy Policy, we do not sell your personal information. However, certain advertising and analytics activities (such as cross-context behavioral advertising) may be considered "sharing" under the CCPA/CPRA. You may opt out of such sharing by contacting us.

5.5 Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information (as defined under the CCPA/CPRA), you have the right to limit our use and disclosure of that information to purposes that are necessary to perform the services you request.

5.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide a different level of quality, or suggest that you will receive a different price or quality of goods or services for exercising your rights.

5.7 How to Exercise Your CCPA Rights

To exercise any of the rights described above, you may submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "CCPA Request"
• Writing to us at the mailing address provided in the Contact section below

We will verify your identity before processing your request. We may ask you to provide information that matches information we have on file for you. You may also designate an authorized agent to submit a request on your behalf, provided the agent has written authorization from you and we can verify your identity.

5.8 Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information as defined by the CCPA:

6. Data Security

We take the security of your personal information seriously and implement a variety of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

6.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our servers is encrypted using Transport Layer Security (TLS/SSL) protocols. Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Secure Payment Processing: Payment transactions are processed by PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who require such access to perform their job functions. We employ role-based access controls and multi-factor authentication for administrative access.
• Network Security: Our infrastructure includes firewalls, intrusion detection systems, and regular security monitoring to protect against unauthorized network access.
• Regular Updates: We regularly update our software, systems, and security patches to address known vulnerabilities.

6.2 Administrative Safeguards

• Regular security awareness training for employees who handle personal information
• Internal data handling policies and procedures
• Vendor risk assessments for third-party service providers
• Incident response procedures for potential data breaches
• Periodic internal audits of data processing activities

6.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account and for a reasonable period thereafter for recordkeeping purposes
• Purchase Records: Retained for a minimum of seven (7) years for tax and financial reporting obligations
• SMS Opt-In Records: Retained for the duration of your enrollment in our SMS program plus four (4) years after opt-out, in compliance with TCPA record-keeping requirements
• Analytics Data: Retained in aggregate or de-identified form for up to twenty-six (26) months
• Customer Support Records: Retained for three (3) years from the date of the most recent interaction

6.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law. Where required, we will provide notification via email, SMS, prominent notice on our Site, or U.S. mail within the timeframes mandated by applicable state and federal law.

Disclaimer: While we implement reasonable security measures, no method of transmission over the Internet and no method of electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.

7. Children's Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 years of age. If you are under 13, please do not provide any personal information through our Site or Services.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us immediately at [email protected] so that we can take appropriate action.

Our Gold products are intended for use by adults aged 18 and older. We do not market or sell our products to minors and do not knowingly collect information from individuals under 18 for the purpose of selling products.

We comply with the Children's Online Privacy Protection Act (COPPA) and all other applicable laws regarding children's privacy.

8. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and deliver targeted advertising. This section explains what cookies are, how we use them, and your choices regarding cookies.

8.1 What Are Cookies

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. Cookies allow the website to recognize your device and remember information about your visit, such as your preferences and settings.

8.2 Types of Cookies We Use

Essential Cookies: These cookies are strictly necessary for the operation of our Site. They enable core functionality such as shopping cart management, secure checkout, and account authentication. These cookies cannot be disabled without affecting the functionality of our Site.

Performance & Analytics Cookies: These cookies collect information about how visitors use our Site, including which pages are visited most frequently, how long visitors spend on each page, and any error messages encountered. We use this information to improve Site performance and user experience. These cookies include Google Analytics tracking cookies.

Functionality Cookies: These cookies allow our Site to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.

Advertising & Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. These cookies may be placed by third-party advertising networks, including Google Ads, Facebook Pixel, and other advertising platforms.

8.3 Third-Party Cookies

We may allow third-party service providers and advertising partners to place cookies on our Site for the purposes described above. These third parties may include:

• Google (Analytics, Ads, Tag Manager)
• Meta/Facebook (Pixel, Conversions API)
• Microsoft (Bing Ads, Clarity)
• Hotjar or similar session replay tools
• Other advertising and analytics partners

These third parties have their own privacy policies governing how they collect and use data. We encourage you to review their respective privacy policies.

8.4 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you choose to block or delete cookies, some features of our Site may not function properly. You can also opt out of targeted advertising through the following industry tools:

• Network Advertising Initiative: networkadvertising.org/choices
• Digital Advertising Alliance: aboutads.info/choices
• European Interactive Digital Advertising Alliance: youronlinechoices.eu

8.5 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. There is currently no universally accepted standard for how to respond to DNT signals. At this time, our Site does not respond to DNT signals. However, you can manage your cookie preferences and opt out of targeted advertising as described above.

9. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

9.1 Access & Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a commonly used, machine-readable format.

9.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we maintain about you.

9.3 Deletion

You have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., retention required for legal compliance, fraud prevention, or completion of ongoing transactions).

9.4 Marketing Opt-Out

You may opt out of receiving marketing communications from us at any time:

• SMS Messages: Text STOP to any message or visit gigaagencia.com/optout.html
• Email: Click the "Unsubscribe" link at the bottom of any marketing email
• Contact Us: Email [email protected] with your opt-out request

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

9.5 How to Exercise Your Rights

To exercise any of the rights described above, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law (typically within 30 to 45 days). We may need to verify your identity before processing your request.

10. Third-Party Links

Our Site may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We have no control over, and assume no responsibility for, the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

The inclusion of a link to a third-party website on our Site does not imply endorsement of that website or its content.

11. International Data Transfers

Our Site and Services are primarily operated in the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. Data protection laws in these countries may differ from the laws in your country of residence.

By using our Site or providing your personal information, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by one or more of the following methods:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our Site
• Sending an SMS notification (if you are enrolled in our messaging program)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our Site and Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

The "Effective Date" at the top of this Privacy Policy indicates when this version was last updated. Previous versions of this Privacy Policy are available upon request by contacting us at [email protected].

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please contact us using the following methods:

We aim to respond to all inquiries within two (2) business days. For CCPA-related requests, we will acknowledge receipt within ten (10) business days and provide a substantive response within forty-five (45) calendar days as required by law.

If you are not satisfied with our response to your privacy concern, you may have the right to file a complaint with your local data protection authority or the Federal Trade Commission (FTC).