SMS Opt-Out

Effective Date: April 16, 2026  |  Last Updated: April 16, 2026

Agencia Giga Producoes Publicitaria LTDA ("Agencia Giga," "Company," "we," "us," or "our") respects your communication preferences. This page explains how to opt out of our SMS messaging program for Gold, what happens after you opt out, your rights under the Telephone Consumer Protection Act (TCPA), and alternative ways to stay connected with us.

We believe you should have full control over the communications you receive from us. Opting out of SMS messages is quick, free, and will never affect your ability to purchase Gold products or access our website at gigaagencia.com.

1. Quick Opt-Out Summary

If you are currently enrolled in our SMS messaging program and wish to stop receiving text messages from Agencia Giga regarding Gold products, promotions, and updates, you have several convenient options to opt out. The fastest method is to reply STOP to any text message you have received from us.

Below you will find complete details on every opt-out method available, what to expect after opting out, how to re-subscribe if you change your mind, and a full explanation of your rights under federal law.

2. How to Opt Out of SMS Messages

We offer multiple methods for opting out of our SMS messaging program. Choose the method that is most convenient for you:

2.1 Method 1: Reply STOP (Recommended)

The fastest and most direct way to opt out is by texting the keyword STOP in reply to any text message you have received from Agencia Giga. This method works with all major U.S. carriers and is processed automatically.

Accepted STOP keywords: Our system recognizes the following keywords as valid opt-out requests. You may use any of the following:

• STOP -- Primary opt-out keyword
• STOPALL -- Stops all message categories
• UNSUBSCRIBE -- Full unsubscribe request
• CANCEL -- Cancels your subscription
• END -- Ends message delivery
• QUIT -- Quits the messaging program

All keywords are case-insensitive (e.g., "stop," "Stop," and "STOP" all work the same).

2.2 Method 2: Reply HELP for Assistance

If you need help before opting out, or if you have questions about our messaging program, text HELP to any message you have received from us. You will receive a support message with information about our SMS program, message frequency, and how to opt out.

2.3 Method 3: Email Request

You may opt out by sending an email to [email protected] with the following information:

• Subject line: "SMS Opt-Out"
• Body: Include the mobile phone number you wish to unsubscribe (in the format used when you enrolled)
• Optional: Your full name and any order numbers associated with your account for faster processing

Email opt-out requests are processed within one (1) business day. You may continue to receive messages until your request is fully processed.

2.4 Method 4: Contact Customer Support

You may also opt out by contacting our customer support team directly:

• Email: [email protected]
• Request to be removed from our SMS messaging program and provide the mobile phone number associated with your subscription.

Our customer support team is available to assist you with opt-out requests during regular business hours. All requests received outside of business hours will be processed on the next business day.

3. What Happens After You Opt Out

When you successfully opt out of our SMS messaging program, the following occurs:

3.1 Immediate Confirmation

Upon receiving your STOP request (via text keyword), we will send you a single confirmation message to verify that your opt-out has been processed. This confirmation message will be the last text message you receive from us. The confirmation message will include:

• Acknowledgment that your opt-out request has been received and processed
• Confirmation that you have been removed from our SMS messaging list
• Instructions on how to re-subscribe if you change your mind in the future
• Contact information for additional support

3.2 Message Delivery Stops

After your opt-out is processed:

• You will no longer receive any promotional SMS messages from Agencia Giga.
• You will no longer receive marketing offers, discount codes, or product announcements via text.
• You will no longer receive wellness tips, product usage reminders, or educational content via SMS.
• You will no longer receive re-stock notifications or product availability alerts via text.

3.3 Transactional Messages

Please note that opting out of our marketing SMS program may not stop certain transactional messages that are directly related to an active order or account action. These may include:

• Order confirmation messages for purchases you initiate after opting out
• Shipping and delivery notifications for orders in transit
• Fraud alerts or account security notifications
• Responses to direct customer support inquiries you initiate via text

Transactional messages are sent only when triggered by your direct action (e.g., placing an order) and are not considered marketing communications under the TCPA. If you wish to stop all text communications, including transactional messages, please contact us at [email protected] and we will accommodate your request to the extent permitted by law.

3.4 Processing Time

Opt-out requests submitted via the STOP keyword are processed immediately in most cases. However, in rare circumstances, there may be a brief delay of up to 24 hours for the opt-out to propagate through all of our messaging systems. If you continue to receive messages more than 24 hours after submitting your opt-out request, please contact us immediately at [email protected].

Opt-out requests submitted via email or customer support are processed within one (1) business day.

3.5 No Impact on Purchases or Account

Opting out of our SMS messaging program will not affect:

• Your ability to purchase Gold or any other product from our Site
• Your existing orders, subscriptions, or account status
• Your eligibility for our 60-day money-back guarantee
• Your access to our website, blog, or other online content
• Your email communication preferences (these are managed separately)
• Any rewards, loyalty points, or promotional credits you have earned

4. Re-Subscribe Information

If you have opted out of our SMS messaging program and wish to re-subscribe in the future, you may do so at any time. Re-subscribing is entirely voluntary and is not required for any purpose.

4.1 How to Re-Subscribe

You may re-subscribe to our SMS messaging program using any of the following methods:

4.2 Re-Subscribe Consent

By re-subscribing, you are providing fresh consent to receive recurring automated marketing and informational text messages from Agencia Giga. All terms and conditions that applied to your original enrollment will apply to your re-subscription, including:

• Messages are sent using automated messaging systems
• You may receive up to 4 messages per week
• Message and data rates may apply
• Consent is not a condition of purchase
• You may opt out again at any time by texting STOP

4.3 Cooling-Off Period

There is no mandatory cooling-off period between opting out and re-subscribing. You may re-subscribe immediately after opting out if you wish. However, we recommend waiting at least a few minutes after opting out before re-subscribing to ensure your opt-out has been fully processed in our systems.

5. Stay Connected: Alternative Channels

Even if you choose to opt out of our SMS messaging program, there are many other ways to stay informed about Gold products, promotions, and wellness content:

5.1 Email Newsletter

Subscribe to our email newsletter at gigaagencia.com to receive product updates, exclusive offers, wellness tips, and educational content delivered directly to your inbox. You can manage your email preferences or unsubscribe at any time using the link at the bottom of any email.

5.2 Website

Visit gigaagencia.com regularly for the latest product information, promotions, blog posts, and wellness resources. Our website is always available and does not require any subscription or account.

5.3 Social Media

Follow Agencia Giga and Gold on social media for real-time updates, community engagement, product tips, and exclusive content. Check our website for links to our official social media profiles.

5.4 Customer Support

Our customer support team is always available to answer your questions about Gold products, orders, and account management. Contact us anytime at [email protected].

6. Your TCPA Rights

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, provides you with important rights regarding telemarketing calls and text messages. This section summarizes your key rights under the TCPA as they relate to our SMS messaging program.

6.1 Right to Consent

Under the TCPA, businesses must obtain your prior express written consent before sending you automated marketing text messages. Agencia Giga obtains your consent through clear and conspicuous opt-in mechanisms on our Site and through keyword-based text opt-ins. Your consent is documented and maintained in our records.

6.2 Right to Revoke Consent

You have the right to revoke your consent to receive automated text messages at any time, through any reasonable means. Agencia Giga honors all opt-out requests promptly. As described in Section 2 of this page, you may revoke your consent by:

• Texting STOP (or any recognized stop keyword) to any message from us
• Sending an email to [email protected]
• Contacting our customer support team
• Submitting a written request via U.S. mail

6.3 Consent Is Not a Condition of Purchase

Your consent to receive SMS messages from Agencia Giga is not a condition of purchasing any product or service. You can purchase Gold and access all features of our Site without subscribing to our SMS program. We will never require SMS opt-in as a prerequisite for completing a purchase, accessing a promotion, or receiving customer support.

6.4 Automated Messaging Systems Disclosure

Agencia Giga uses automated messaging systems, including autodialer technology and pre-composed message templates, to deliver SMS messages to subscribers. By opting in to our SMS program, you acknowledge that messages may be sent using such automated systems. This disclosure is provided in compliance with TCPA requirements.

6.5 Message Frequency

As a subscriber to our SMS messaging program, you may receive up to 4 messages per week. Actual message frequency may be lower depending on current promotions and account activity. We make commercially reasonable efforts to stay within the stated frequency limits.

6.6 Carrier Rates

Message and data rates may apply. Standard carrier messaging and data rates apply to all text messages sent to and received from our SMS program. These charges are determined by your mobile carrier and are your responsibility. Agencia Giga is not responsible for any carrier charges incurred in connection with our SMS program. Contact your mobile carrier for details about your messaging plan.

6.7 Carrier Compatibility

Our SMS messaging program is compatible with all major U.S. carriers, including but not limited to:

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network coverage and availability. T-Mobile and other carriers are not responsible for our messaging program or its content.

6.8 Right to File a Complaint

If you believe that Agencia Giga has violated your rights under the TCPA, you have the right to file a complaint with the Federal Communications Commission (FCC) or pursue legal remedies as provided by law. The TCPA provides for statutory damages of $500 per violation, which may be trebled to $1,500 per violation for willful or knowing violations.

We are committed to full compliance with the TCPA and all applicable telecommunications regulations. If you believe you have received a message in error or that your opt-out request was not honored, please contact us immediately at [email protected] so we can resolve the issue promptly.

7. Frequently Asked Questions

Q: How quickly will I stop receiving messages after I text STOP?

A: In most cases, your opt-out is processed immediately and you will stop receiving messages right away. You will receive one final confirmation message acknowledging your opt-out. In rare cases, it may take up to 24 hours for the opt-out to fully propagate through all systems.

Q: Will I be charged for sending the STOP message?

A: Standard carrier messaging rates may apply to your outgoing STOP message. Contact your mobile carrier for details about your specific plan. Agencia Giga does not charge any fee for processing opt-out requests.

Q: I texted STOP but I am still receiving messages. What should I do?

A: If you continue to receive messages more than 24 hours after texting STOP, please contact us immediately at [email protected]. Include the phone number that is receiving messages and the approximate date and time you sent your STOP request. We will investigate and resolve the issue immediately.

Q: If I opt out of SMS, will I still get order confirmation texts?

A: Opting out of our marketing SMS program stops all promotional messages. However, if you place a new order, you may still receive transactional messages related to that specific order (such as shipping confirmations). If you wish to stop all text communications, contact us at [email protected].

Q: Can I opt out for someone else?

A: For privacy and security reasons, we can only process opt-out requests from the phone number enrolled in the program or the account holder associated with that number. If you need to opt out a family member or dependent, please have them text STOP from their device or contact us with verification information.

Q: Will opting out affect my existing orders or subscriptions?

A: No. Opting out of SMS messaging has no effect on your existing orders, product subscriptions, account status, money-back guarantee eligibility, or any other aspect of your relationship with Agencia Giga.

Q: I changed my phone number. Do I need to opt out from my old number?

A: If you have changed your phone number and the old number is no longer active, it will eventually be removed from our system after failed delivery attempts. However, we recommend contacting us at [email protected] to update your records and ensure the old number is promptly removed. If you wish to receive messages on your new number, you will need to re-subscribe with the new number.

Q: Does Agencia Giga share my phone number with other companies?

A: No. We do not sell, rent, lease, or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes. Your phone number is used solely to deliver text messages from Agencia Giga as described in our Privacy Policy.

8. Data Handling After Opt-Out

When you opt out of our SMS messaging program, we handle your data as follows:

8.1 Phone Number Suppression

Your mobile phone number is added to our internal suppression list to ensure you do not receive future marketing messages. This suppression list is maintained indefinitely to prevent accidental re-enrollment unless you affirmatively re-subscribe.

8.2 Consent Records Retention

In compliance with TCPA record-keeping requirements and industry best practices, we retain records of your original opt-in consent and your opt-out request for a period of four (4) years after your opt-out date. This retention is necessary for legal compliance and to defend against potential claims. These records include:

• The mobile phone number associated with your enrollment
• The date, time, and method of your original opt-in consent
• The date, time, and method of your opt-out request
• A log of messages sent to your number during your enrollment

8.3 Deletion Requests

If you wish to have your phone number and associated SMS data completely deleted from our systems (beyond suppression), you may submit a data deletion request in accordance with our Privacy Policy. Please note that certain records may be retained as required by law or for legitimate business purposes (e.g., legal compliance, fraud prevention).

California residents may exercise additional rights under the California Consumer Privacy Act (CCPA). Please refer to the CCPA section of our Privacy Policy for details.

9. Related Policies

For complete information about how Agencia Giga handles your personal data, your rights, and our legal obligations, please review the following documents:

• Privacy Policy -- Comprehensive information about data collection, use, sharing, CCPA rights, cookies, and data security practices.
• Terms of Service -- Full terms governing your use of our Site, purchase of Products, TCPA compliance, limitation of liability, and dispute resolution.

These documents, together with this Opt-Out page, form the complete set of legal and privacy disclosures for our SMS messaging program.

10. Contact Us

If you have any questions, concerns, or need assistance with opting out of our SMS messaging program, please do not hesitate to contact us:

We aim to respond to all opt-out and support inquiries within one (1) business day. If you believe your opt-out request has not been honored within 24 hours of submission, please contact us immediately and we will prioritize your request.

Your communication preferences matter to us. We are committed to respecting your choices and ensuring full compliance with the Telephone Consumer Protection Act and all applicable regulations.